Video Call Tutorial

Making a video call for a virtual appointment is a straightforward process, and it can be done on various devices, such as smartphones, tablets, or computers.

Below is a step-by-step guide on how to make a video call for your virtual appointment.

  • STEP 1 Email Confirming Appointment

    You will receive an email from "virtualvisit.telushealth". On the day of your appointment, open the email 10 mins before your scheduled appointment time.

  • STEP 2 Test your Device / Attend Virtual Visit

    Before the appointment begins, test your camera and microphone to ensure your video and audio are working correctly, you can do this by clicking on the "Test your connection" option.

    Attend the Appointment. Click on "Attend your Appointment" to start a virtual call.

  • STEP 3: Access to Microphone and Camera

    You will next be asked to give access to your microphone and camera, click on the "Allow" option to give access

  • STEP 4: Join the Appointment

    On the next screen click "Join virtual visit" to enter the virtual waiting room.

  • STEP 5: Waiting for the Healthcare Provider

    You will be placed in a virtual waiting room until your doctor is ready. Be patient and wait for your healthcare provider to initiate the video call.

  • STEP 6: Start the Video Call

    When the healthcare provider is ready, they will start the video call. Accept the invitation to join the call, and you'll be connected to your healthcare provider.